Moving FAQ

Yes — we are a fully licensed and insured local moving company, not a broker or a referral service. We run our own trucks and uniformed crews on every job, with a Massachusetts DPU permit and US DOT/MC authority on file, and owner Sean Doherty still works the bigger jobs himself.

Two to three weeks ahead is comfortable for most local moves; over the summer and around the first and last of the month, dates fill faster and we'd rather see four weeks of lead time. Long-distance corridor moves benefit from even more notice since a truck has to be routed for the return leg.

Most quotes start with a phone walkthrough — room by room, stairs, anything oversized — or a set of photos you text or email over. From that we build a flat rate in writing. If what's actually there on move day matches what you described, that number doesn't move.

A $200 refundable deposit holds your date on the schedule and comes off your final invoice. Cancel 72 hours or more before your move and it's refunded in full.

You can reschedule or cancel — just do it with enough notice that we can offer that date to another household. Cancellations inside the 72-hour window may not get the full deposit back, since we've already turned other work away for that slot.

The flat rate covers exactly what's described in the walkthrough. Things that come up on the day itself — an extra stop that wasn't mentioned, disassembling a built-in wall unit, or hazardous items we can't legally transport — get called out and priced before we touch them, not added quietly to the invoice.

Every move carries $1M cargo coverage. If something is damaged in transit, tell your crew chief or call the office the same day and we'll walk you through a claim.

It can. A nor'easter or ice storm between December and March can close roads like Trapelo Road with almost no warning, and we'd rather move your date a day than risk a crew or your belongings on bad roads. We call as soon as we know weather is going to affect a scheduled move.

Yes — keep pets in a closed room or with a sitter for the day, and plan to transport plants yourself if the move is long-distance, since most movers (us included) won't put live plants on a truck for a multi-day haul.

Tipping isn't required, but it's customary and the crew appreciates it — most households tip somewhere between $20 and $40 per mover on a local job, more for a longer or harder haul, split however feels right.

Yes — long-distance corridor moves are a regular part of what we do, from Belmont out to New York, Hartford, Providence, and Portland, covered under our interstate authority with one crew loading, driving, and unloading.